Returns

We are very confident you will be happy with your purchase, however should you wish to return anything bought from us we will be glad to refund or exchange a product, provided it is either faulty or in a fully resalable condition and unused.

Returns should be made within 14 days of receipt of goods and packaged within the original, undamaged packaging. We also require that you inform us of any intent to return an item by contacting us prior to returning any goods. We will then assess the return and upon approval will ask you to return the goods to us.

Once accepted, products must be received by us within 14 days, we will be unable to accept any returns after this 14 day window.

Unfortunately, we cannot accept returns for any products that have used.

You are responsible for organising the return of unwanted items at your own expense, we will not be held liable for products damaged in transmit when the return courier is arranged by yourself.

At our discretion, we may arrange for collection of the item and the cost of the collection will be deducted from your refund.

Products sent back without an RMA number will be rejected, and you will be responsible for all costs associated with having the product sent back to you.

 

Exchanges

Once the product has been received by ourselves, we will perform an inspection to assess the condition of the item. We will then issue an exchange based on the following conditions:

  • Products found to be defective will be exchange for another item of the same price, unless otherwise agreed.
  • Products received in an unsalable condition, or with accessories or packaging missing will not be accepted for return and will be returned to you at your own cost.

 

Refunds

Once the product has been received by ourselves, we will perform an inspection to assess the condition of the item. We will then issue a refund based on the following conditions:

  • Products received in an unsalable condition, or with accessories or packaging missing will not be accepted for return and will be returned to you at your own cost.
  • All other products will be refunded their full retail price at the time of purchase.

 

Please allow 30 days for any refunds to be processed, from the date of return acceptance.

None of the above conditions affect your statutory rights. Your rights of cancellation under the Consumer Protection Distance Selling Regulations is not affected.